Why Service Innovation?
At Good Lab, we connect different minds and actions to bring innovative ideas to life. We designed this program with non-profit leaders who seek ways to deepen the understanding of when and how to apply design thinking to improve social services.
This action-oriented program will help you advance from the concepts of design thinking to enhancing creative problem-solving skills through tangible and real-world challenges.
Learning Outcomes
- Establish a framework of user-centric design thinking
- Build a culture of innovation in the team
- Redesign services to better align the needs of people
- Identify actionable insights with real user feedback and develop iterative service prototyping
Who is this for?
- Non-profit leaders striving for actionable human-centric service design
- Social innovators looking for a structured way of creative thinking
- Professionals driving change within the systems
What you'll learn
Day 1
Why Design Thinking
Empathy in action
Problem discovery and definition
Learn from real users
Day 2
-
Ideation and exploring possibilities
Prototyping
Co-design innovative solutions with real users
Program details
2 full-day from 09:30 – 17:30
Venue: The Future Workshop, Good Lab
Include off-site field study and user testing
Interactive group discussions and brainstorming exercises
Workshop will be delivered in English with bilingual training materials
Testimonials
Join us
Let us know the following, and we will get back to you.
- Learning objectives
- Preferred training date
- Team size